LONDON and SAN FRANCISCO – September 22, 2015 – SNH (Smarter Not Harder), employee productivity and change specialists, has implemented the Huddle cloud collaboration platform across all its customer-facing training courses, as well as across the wider organization. Huddle has delivered immediate benefits, streamlining processes and procedures and enabling the SNH teams to work more efficiently.
SNH specializes in influencing the way people think and behave, and helping businesses achieve more in less time – without compromising the quality of what they do. Clients include Convergys, Thomson Reuters, Sage, O2, TripAdvisor, and Yell. SNH specializes in improving sales performance, leadership effectiveness and employee productivity.
Ongoing expansion at SNH triggered a search for a collaboration tool that worked across all customer organizations irrespective of size, and ensures their systems and processes are as efficient as possible. SNH had originally deployed Sharepoint for course documentation storage, but problems with usability and over-complicated storage led to a search for an alternative.
“SNH runs many courses in parallel, and one client can have up to 100 staff on a program at any one time. We need rapid and simple template creation and duplication, the ability to hold files securely in whatever systems we use, the ability to restrict access, and for everything related to each course or client to be easily accessible in one place,” said SNH Office Manager, Esther Plumley.
“Before selecting Huddle, we went through a thorough process, reviewing in depth the capabilities of eight available solutions, including Asana and Basecamp. It was not a quick decision, but once we saw what Huddle could do it was an easy choice to make,” Plumley added.
With Huddle, each SNH course is contained within its own area, so all participants can securely access relevant information and see exactly where they are in their personal timeline.
SNH runs six or more events every day and while the structure is similar, they will of course change with customer requirements. The introduction of Huddle means document templates and specific tasks – of which there may be 40 or 50 per course – can be quickly duplicated across different courses and customers, along with automatic reminders to ensure all participants and instructors keep to the timescales.
The SNH teams create project-specific workspaces where weekly calls are documented, emails drafted, online discussions stored, and documentation and presentations uploaded for comments and approval.
“In task-intensive environments where accuracy and speed are critical, Huddle’s capabilities are unrivalled. We are delighted to be adding so much value to the SNH business, both for customer-facing activities and for the internal teams,” said Alastair Mitchell, Co-Founder and CMO of Huddle. “Huddle’s ability to remove the complexity from managing multiple tasks and actions within a tight timescale is just one of the reasons that it stands out as the collaboration tool of choice for so many leading companies. It’s what takes Huddle beyond the standard ‘file, sync and share’ products.”